After last week’s adventures, I investigated the problems with the Bontrager wireless bicycle computer further, and sent the following email to the same TrekBontrager support person I had been talking with before:
I think I figured out the problem, William. The computer is mounted (was mounted) next to a headlight, which I operate in flashing mode except in complete darkness. RFI generated from the headlight was interfering with the computer. I conducted a simple experiment to verify this conjecture, and am moderately confident that it is correct.I suggest three actions on TrekBontrager’s part:1. Be sure all of your product support people know about this. If it happened once, it will happen again.2. Be sure all of your product developers know about this. It is a show-stopper product qualification criterion.3. Be sure your marketing people know about this. I strongly recommend that such non-robust products be removed from the marketplace.Dave
As of today, a week later, no response (and certainly no offer to refund my money or replace the product). Well, I do what I can.
One of the things I can do is flag the problem to other manufacturers, so they can either check for the issue or resolve it before it happens. I wrote to CatEye support, not mentioning any names of course. The next business day, I received a response, part of which is copied below:
I will be sure to share your comments with our HQ in Japan for consideration in developing future CatEye cycle computer and headlight products.Best regards,Jeff WilburVice President of OperationsCatEye America
Now I ask you, when I next need to spend money on one of these products, which vendor am I likely to choose?