United Airlines, getting it wrong again

June 6, and I (finally) got a response from United:

Thank you for contacting the MileagePlus Service Center.

The miles are already redeposited. I have redeposited the Regional Premier Upgrade as requested and you can view the new balance online. Please log on to www.united.com and enter your MileagePlus account number and PIN/Password in the MileagePlus Sign In area. You can view the mileage details online. Please log on to http://www.united.com and enter your MileagePlus account number and PIN/Password in the MileagePlus Sign In area. We appreciate your participation in the MileagePlus program and your support of United and our partners. We look forward to serving your travel needs again in the near future.

Regards,

Mary Ong MileagePlus® Service Center We appreciate your participation in the MileagePlus program and your support of United and our partners. We look forward to serving your travel needs again in the near future. For MileagePlus program information, please visit www.mileageplus.com.

Original Message Follows: ———————— Submitted: 5/17/2012 3:26:38 PM

Message:

1. I tried to upgrade on a Barcelona flight (confirmation United M2WBTQ, ticket 0162139771605) using 2 systemwide upgrades. I did not get an upgrade in either direction, but the systemwide upgrade credits have not been restored to my account. Please correct this.

2. I tried to upgrade a London flight (confirmation P6SHDC, ticket 0162139445855) with cash and miles. I did not get an upgrade in either direction, and neither the cash nor the miles has been credited back to me. Please correct this.

Dave

Even though they were system-wide upgrades, not regional upgrades, and there were two, not one, I guess I should be happy that I got the miles and upgrade credits back.

Notice that there was absolutely no mention of the $1100 cash refund they owe me.

From a grade of F-, United goes all the way up to … well, F-.

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About 86dave

World traveler, mostly first and second world Outdoors: hiker, cyclist, photographer Libertarian Author, Gigabit-capable Passive Optical Networks, Wiley, 2012
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